General Questions
1What makes your brand a luxury brand?
Our brand is committed to offering the highest standards of craftsmanship, premium materials, and timeless designs. Each piece is meticulously created to deliver elegance, quality, and sophistication, ensuring an exceptional experience for our customers.
2Where are your products designed and made?
Our products are designed in the UK and crafted in world-renowned ateliers using the finest materials sourced globally. Each item reflects our dedication to ethical practices and impeccable artistry.
Ordering and Payments
1How can I place an order?
You can place an order directly through our website by browsing our collections, selecting your desired items, and completing the checkout process.
2What payment methods do you accept?
We accept all major credit, debit cards and PayPal
3Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Please contact our customer service team promptly to make adjustments.
Shipping and Delivery
1Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location.
2How long does delivery take?
Delivery typically takes 3–7 business days for domestic orders and 7–14 business days for international orders. Expedited shipping options are available at checkout.
3Will I need to pay customs or import duties?
International orders may be subject to customs fees or import duties. These charges are determined by the destination country and are the responsibility of the customer.
4Shipping Cost
Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on delivery location.
5What delivery options you offer?
We offer UK, European and International standard delivery.
Please note that orders may take up to 24 hours to be dispatched due to extra security steps we have in place on our website. Once your order is cleared and approved, it will be dispatched as soon as possible.
Returns and Exchanges
1What is your return policy?
We accept returns within 14 days of purchase, provided the items are unworn, unwashed, and in their original packaging with tags attached. Sale items, underwears and personalized products are non-returnable.
2How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team. Customers are responsible for the cost of return shipping. We recomment using a trackable shipping service.
Care and Maintenance
1How should I care for my ridforce garments?
Detailed care instructions are outlined within each product. Please follow the washing instructions outlined on our clothing labels.
Generally, we recommend professional dry cleaning or gentle handwashing for delicate fabrics. Avoid direct sunlight and harsh chemicals to maintain the integrity of your garments.
2Do you offer repair services?
No, we do not provide repair services for all our products
Other Questions
1Do you offer custom or bespoke designs?
No, we offer bespoke services for select pieces. Our design team will work with you to create a unique piece tailored to your preferences. Contact us for more details.Generally, we recommend professional dry cleaning or gentle handwashing for delicate fabrics. Avoid direct sunlight and harsh chemicals to maintain the integrity of your garments.
2How can I contact customer support?
You can reach our customer support team via email at customerservices@ridforceclo.com or by phone at 02080870018 Our team is available 9am – 6pm, Monday – Friday.
3Do I need to set up an account to purchase from ridforce website?
No! You don’t need an account to purchase from our website. However, we do recommend that creating one allows you to checkout more easily.
4Will you be bringing out new products?
We regularly launch new products and collections. Follow our instagram page at ridforce_official and sign up to the newsletter to stay up to date with latest launches and offers.
